Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", "your") and PT Services UK Limited trading as SyncDisplay ("SyncDisplay", "we", "us", "our"), a company registered in England and Wales. For more information about PT Services UK Limited, visit www.ptservices.uk. By accessing or using our website (www.syncdisplay.uk), digital signage platform, mobile applications, APIs, or any related services (collectively, the "Services"), you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. If you do not agree to these Terms, you must not access or use our Services.

SyncDisplay provides a cloud-based digital signage management platform that enables businesses to remotely manage, schedule, and monitor content across digital display networks. Our Services include: - Web-based dashboard for screen and content management - Android and Fire TV device agent applications - Content creation tools, including AI-powered design features - Analytics, reporting, and proof of play capabilities - API access for third-party integrations - Template marketplace and widget library - Emergency broadcast and notification systems - White-label and MSP reseller capabilities (on eligible plans) The specific features available to you depend on your subscription plan. Feature availability is detailed on our Pricing page and may be updated from time to time.

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for: - Maintaining the confidentiality of your account credentials - All activities that occur under your account - Notifying us immediately of any unauthorised access or security breach - Ensuring that all users within your organisation comply with these Terms We reserve the right to suspend or terminate accounts that violate these Terms, contain inaccurate information, or pose a security risk. You must not share account credentials or allow multiple individuals to use a single-user account.

Our Services are offered on a subscription basis with the following terms: Billing: Subscriptions are billed monthly or annually in advance, as selected at the time of purchase. Prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. Free Trial: New accounts may be eligible for a 14-day free trial with full feature access. No payment information is required to start a trial. At the end of the trial period, you must select a paid plan to continue using the Services. Price Changes: We may adjust pricing with at least 30 days' written notice. Price changes will take effect at the start of your next billing cycle. Payment Failure: If payment fails, we will attempt to collect payment for up to 14 days. If payment remains outstanding, your account may be suspended until the balance is settled. Taxes: You are responsible for all applicable taxes. We will add VAT to invoices where required by UK law.

Cancellation: You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation takes effect at the end of your current billing period. You will retain access to the Services until that date. No Long-Term Contracts: Unless you have entered into a separate enterprise agreement, all subscriptions are on a rolling basis with no minimum commitment beyond the current billing period. Refunds: Annual subscriptions cancelled within the first 30 days are eligible for a pro-rated refund. Monthly subscriptions are non-refundable for the current billing period. Refund requests should be directed to [email protected]. Data After Cancellation: Upon cancellation, your data will be retained for 30 days to allow for reactivation or export. After 30 days, all data will be permanently deleted in accordance with our Privacy Policy.

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not: - Upload, distribute, or display content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable - Use the Services to infringe upon the intellectual property rights of any third party - Attempt to gain unauthorised access to our systems, other users' accounts, or connected devices - Interfere with or disrupt the integrity or performance of the Services - Use the Services for any form of spam, phishing, or unsolicited communications - Reverse engineer, decompile, or disassemble any part of the Services - Use automated tools to scrape, crawl, or extract data from the Services without our written consent - Resell or redistribute the Services without a valid MSP/reseller agreement We reserve the right to remove content and suspend accounts that violate this policy, with or without prior notice.

Your Content: You retain all ownership rights to content you upload to the platform. By uploading content, you grant SyncDisplay a limited, non-exclusive licence to store, process, and display that content solely for the purpose of providing the Services. Our Content: The SyncDisplay platform, including its design, code, features, documentation, templates, and branding, is owned by PT Services UK Limited and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our proprietary materials without written permission. Template Marketplace: Templates available through our marketplace are licensed for use within the SyncDisplay platform. Specific licence terms for each template are displayed at the time of download. AI-Generated Content: Content created using our AI tools is licensed to you for use within the Services and your own marketing materials. We do not claim ownership of AI-generated content created through your account. Feedback: If you provide feedback, suggestions, or ideas about our Services, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose.

Platform Availability: We target 99.9% uptime for our cloud platform, measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance. Support Response Times: Response times vary by plan: - Starter: Email support, 24-hour response - Professional: Email and chat support, 8-hour response - Business: Email, chat, and phone support, 4-hour response - Enterprise: Dedicated support with custom SLA Service Credits: If we fail to meet our 99.9% uptime commitment, eligible Business and Enterprise clients may request service credits. Credits are calculated as a percentage of the monthly fee proportional to the downtime experienced. Exclusions: The SLA does not cover downtime caused by factors outside our reasonable control, including internet connectivity issues, third-party service failures, force majeure events, or issues with client-owned hardware.

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf (as a data processor), we will enter into a Data Processing Agreement (DPA) that meets the requirements of Article 28 of the UK GDPR. Enterprise clients may request a custom DPA. You are responsible for ensuring that your use of the Services complies with applicable data protection laws, including obtaining any necessary consents from individuals whose data is processed through the platform.

To the maximum extent permitted by law: SyncDisplay's total liability for any claims arising from or related to these Terms or the Services shall not exceed the total fees paid by you in the 12 months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, regardless of whether we were advised of the possibility of such damages. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless SyncDisplay, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: - Your use of the Services - Your violation of these Terms - Your violation of any third-party rights, including intellectual property rights - Content you upload or display through the Services - Your failure to comply with applicable laws or regulations

We may modify these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services and cancel your subscription before the changes take effect.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days. For Enterprise clients, alternative dispute resolution mechanisms may be specified in your enterprise agreement.

Entire Agreement: These Terms, together with our Privacy Policy and any applicable DPA or enterprise agreement, constitute the entire agreement between you and SyncDisplay. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction. Force Majeure: Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or internet infrastructure failures.

For questions about these Terms of Service, please contact us: Email: [email protected] Phone: +44 (0) 20 1234 5678 Post: PT Services UK Limited, London, United Kingdom Parent company: www.ptservices.uk